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    réception en plusieurs exemplaires

    Asked by Cerval on June 28, 2017 at 09:16 AM


    Certaines soumissions arrivent en double ou triple exemplaires. Aussi, certaines soumissions sont bien enregistrées mais les notifications "auto-réponse" n'envois pas le mail.


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    Answered by Sven on June 28, 2017 at 10:35 AM

    I'm not sure if I understand your question correctly due to translation issues, but if I'm not wrong, you're receiving duplicate submissions? This could be due to your users clicking refresh or the back button before the session has ended, which could result in the form being submitted more than once. 

    There are a few things you can do to prevent duplicate submissions. You can add a captcha to your form, and you can also enable the unique submissions feature, which will prevent duplicate submissions using cookies/IP depending on your choice. Please see the link below for more info:


    Furthermore, you can use the unique question feature, which will prevent submissions using a special field like email or phone number, please see the link below for more info: