What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Keep getting emails my password as changed, but I am not changing it

    Asked by Shirley Norwood  on June 28, 2017 at 10:32 AM
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    Answered by WilliamR on June 28, 2017 at 11:02 AM

    I'm afraid the email was coming from a spammer who is using us, Jotform, to send out spam messages to random gmail, yahoo and aol addresses. We have suspended the user to prevent him from sending out more spams. We are sorry for all the troubles, and you can safely ignore the email you received. Rest assured that, no data were compromised during this incident. Should you have any other concerns, feel free to contact us anytime.

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    Answered by shirleynorwood on June 28, 2017 at 01:43 PM
    Thank you for the information.
    It was a puzzle that I am glad to have resolved, and glad no data was
    compromised.
    ...