What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why my Stripe API code expired?

    Asked by PLS on June 28, 2017 at 10:45 AM

    I have a yardbook & I'm setup with stripe for credit card payments but my customers is trying to make a payment and there's the pop up saying my Api code is expired and not performing what is that and what does that mean?

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    JotForm Support

    Answered by Nik_C on June 28, 2017 at 11:12 AM

    If the issue persists, please try checking your API key in your Stripe account https://stripe.com/docs/dashboard#api-keys.

    And then please try inputting the API key from your Stripe to your form, and to do that please follow this:

    1) Go to Settings https://www.jotform.com/myaccount/settings and select Version 3:

    2) Then open your form in editor and add &old to the URL:

    3) Click your payment wizard button:

    4) You will be able to access the API connect option

    5) In the new window, you can enter your API keys,

    6) Save that and go to settings again: https://www.jotform.com/myaccount/settings and change the builder back to Version 4:

    Test and see if the issue persists.

    Please let us know how it worked.

    Thank you!

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    Answered by PLS on June 28, 2017 at 11:44 AM
    But I have a yardbook 
    Sent from my MetroPCS 4G LTE Android Device
    ...
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    JotForm Support

    Answered by Nik_C on June 28, 2017 at 12:23 PM

    I'm sorry for the confusion, then you're in the wrong Support Forum, please go to Yardbook support page: http://support.yardbook.com/

    Thank you!