What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Square integration on the form disconnecting frequently

    Asked by heavengates on June 28, 2017 at 10:47 AM
    I HAVE THE SAME PROBLEM. I HAVE TO CONNECT MY SQUARE PAYMENT EVERY HOUR! PLEASE HELP.
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    JotForm Support

    Answered by Kiran on June 28, 2017 at 11:05 AM

    I have tried submitting your recent edited form Rental Referral Form using a test credit card number and it displayed an error that the payment is declined.

    It seems that the payment integration is working fine on this form. If you are referring to a different form, please let us know. Also, please let us know if there is any error message being displayed when you try to submit the form while the integration is not working on the form. This would help us in investigating the issue further.