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    How can I acccess my files

    Asked by joannecoyle on June 28, 2017 at 10:53 AM

    I cant access my files. When I click on Night operations folder nothing happens. There is no option to open files when I right click either.


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    JotForm Support

    Answered by John_Benson on June 28, 2017 at 12:59 PM

    I checked your account and I can see that you don't have forms. So, I am guessing you're a sub-user. Upon further checking your account, I didn't see the Night Operations folder. However, I have noticed the shared folder of "MaryGaffey"  Here's what I saw inside your account:

    If you're a sub-user please contact the main account and ask for an access to view the Night Operations folder. To view the submissions, please follow this guide: https://www.jotform.com/help/269-How-to-View-Form-Submissions

    Hope that helps. Please contact us again if you have any questions.