What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I paid for bronze subscription plan but my account is not upgraded yet.

    Asked by luklach on June 28, 2017 at 11:58 AM

    I emailed you today about an issue with upgrading me account. I have paid for bronze but my account is still starter.

    Today I need to work on one form orderd by my customer and it should be ready ubtil  tommorow moring GMT. 

    When can I count on any help regarding mistake in my plan upgrade?

     

    cheers

    Lukasz

  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 28, 2017 at 02:15 PM

    Hello Lukasz,

    I'm sorry for the trouble caused to you. 

    I have taken care of your account issues and upgraded your account to bronze monthly subscription plan. Please sign out from your account and then sign in again for the changes to reflect.

    Thank you!