Vendor/Supplier Setup

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    Asked on June 28, 2017 at 12:20 PM

    Good morning,


    My company and I have made several attempts to reach you via the email but have not heard back.  We are requesting information to get you set up as a supplier in order to continue using your product, which I hope is important to you, but the more emails we send unanswered, the more it seems you couldn't care less.  As a last resort, I am trying here.  Below is the information our Purchasing team has requested about half a dozen times but has not received a response on.

    Kindly provide us the following documents so that we can proceed with the supplier setup.

    Duly filled supplier form. - Attached to email sent to W9 form (Signed and Dated) - Attached to email sent to Scan copy of VOID check. If you do not have VOID cheque then alternatively you can also provide scan copy of deposits slip or the bank statement reflecting only your bank details for authentication of bank account. You need to hide the transaction details while sending the same.

    We did receive a link to your W9, however it is not signed or dated and the Purchasing team ( has replied back requesting that with no reply.

    The email requests have come from with the subject line "Sapient Request for Your Supplier Information | JotForm | INC000002948138"

    Please help us out so we can continue using your product.


    Thank you,

    Dane Marini

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    Answered on June 28, 2017 at 02:20 PM

    I believe your request is being addressed by my colleague in the previous thread you created:

    Thank you.

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    Answered on June 28, 2017 at 02:35 PM

    That link just refreshes to My Forms page. I also don't think it's been addressed unless someone has signed, dated, and returned the W9 in reply to the email I reference above in addition to the other requested information.


    Why is it so hard to get a reply to that email?  It seems as though you don't care to keep a paying customer.

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    Answered on June 28, 2017 at 03:53 PM

    First of all please accept my sincere apologies for any inconvenience.

    By "being addressed" I mean it's being replied to, and I see that my colleague indeed replied to your previous thread:

    In order to avoid confusion, and allow us to assist you efficiently, we try to keep a single thread for each question/request, and in this case your previous thread is the one to follow.

    I hope that clarifies my reply, and I thank you in advance for your patience and understanding.