My form is now suddenly showing form disabled warning

  • robkoehler
    Asked on June 28, 2017 at 12:30 PM

    https://form.jotform.us/50187189603156

  • AIDAN
    Replied on June 28, 2017 at 2:26 PM

    I have checked your account and found that it is autosuspended, because you have some forms in the Trash folder named "Direct Deposit" and these forms triggered our automatic form review systems due to suspicion of violating our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    As these forms are deleted by you, I would suggest purging them from the trash folder so they are deleted permanently, or granting us permission to do so on your behalf, in order to re-activate your account.

    I hope this helps. If you need further assistance please let us know. Thank you.

  • robkoehler
    Replied on June 28, 2017 at 3:43 PM

    Gotcha.  I thought that had already been purged a month or so ago.  It's purged now.  Can I get back up and running now?

  • AIDAN
    Replied on June 28, 2017 at 5:19 PM

    I have re-activated your account. Your forms should be working properly now.

    If need further assistance we'll be happy to help.