What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my form disabled?

    Asked by robkoehler on June 28, 2017 at 12:30 PM


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    JotForm Support

    Answered by AIDAN on June 28, 2017 at 02:26 PM

    I have checked your account and found that it is autosuspended, because you have some forms in the Trash folder named "Direct Deposit" and these forms triggered our automatic form review systems due to suspicion of violating our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    As these forms are deleted by you, I would suggest purging them from the trash folder so they are deleted permanently, or granting us permission to do so on your behalf, in order to re-activate your account.

    I hope this helps. If you need further assistance please let us know. Thank you.

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    Answered by robkoehler on June 28, 2017 at 03:43 PM

    Gotcha.  I thought that had already been purged a month or so ago.  It's purged now.  Can I get back up and running now?

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    JotForm Support

    Answered by AIDAN on June 28, 2017 at 05:19 PM

    I have re-activated your account. Your forms should be working properly now.

    If need further assistance we'll be happy to help.