Why are Jotforms being tagged as Spam?

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    bfritschen
    Asked on June 28, 2017 at 12:59 PM

    I live in a large retirement community and run the Resident Website.  I work with the Management here and have developed a lot of Jotforms that are used a considerable amount.  We are finding that they tend to get thrown into Spam folders by the Management Servers.  They tell me this a fairly frequent event and obviously is not something we want to happen.  I am attaching a screen shot for verification.  

    Would appreciate looking at this and hope that you can find a cure.

    Bill  Fritschen

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    Kiran
    Answered on June 28, 2017 at 03:03 PM

    We are sorry for the inconvenience this may have caused. This might have been caused due to a spammer who spoofed our email address to send spam messages few days ago and it seems that the reputation of the JotForm email address is decreased. We have taken necessary precautions to avoid the issues with the spam messages.

    We request you to click on Not Spam button for the email received so that the next emails should be landing in the Inbox directly. Also, if the issue still persists, please consider using SMTP sender email address so that your own email address will be used for sending email notifications. Please refer to the guide below for setting up SMTP address.

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Hope this information helps! Please get back to us if the issue still persists. We will be happy to assist you further.