What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to clear field values on conditional hide

    Asked by grange_concessions on June 28, 2017 at 01:57 PM

    Scenario: I select a field with conditional logic, which causes another field to become unhidden.  I select a value, and then decide to unselect the original field (with the conditional logic), which causes the second field to become hidden again.  However, the value of the second (now) hidden field is still selected/filled.

    It appears there used to be an option to handle this edge case in an old JotForm version: https://www.jotform.com/answers/789269.  The separate thread at the bottom doesn't go anywhere, so I'm not sure if this functionality still exists in JotForm.

    If anyone has any idea how you can force these fields to clear when they are hidden, I'd appreciate it!

    Page URL:
    https://form.jotform.us/71783383264160

  • Profile Image
    JotForm Support

    Answered by Mike on June 28, 2017 at 03:49 PM

    Thank you for contacting us.

    The option has been moved to the form settings:

    Settings > Form Settings > Show More Options > Clear Hidden Field Values

    If you need any further assistance, please let us know.

  • Profile Image

    Answered by grange_concessions on June 28, 2017 at 04:24 PM

    Exactly what I needed.  Thank you!