What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We are not getting submissions

    Asked by primrose1 on June 28, 2017 at 02:44 PM

    We had this problem before and was told that it was due to email being flagged as spam. It was supposed to be corrected but we are still having issues.  Please fix this as we need to get these and in a timely manner.  It is affecting our business. Thank you!

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    JotForm Support

    Answered by John_Benson on June 28, 2017 at 04:45 PM

    The email address (supervisor@primroselandscapingllc.com) landed in our bounce list recently. That's the reason why you're not getting the notificaiton email.

    I have now removed it from the bounce list. Please use the "noreply@jotform.com" as a Sender Email. For more information, please check this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

    You can also check this article/guide to know more on hWhy-I-am-not-Receiving-Email-Notifications

    Hope that helps. Please contact us again if you have any questions.