Emails not sending

  • hatzbs
    Asked on June 28, 2017 at 3:34 PM

    I have a form called Dispatcher Call Log Template Test. 

     

    Within that form, I have an email called Call Receipt. I have two rules set up to send email if criteria is met. However, no emails are being sent, despite the conditions being met.

    Page URL: https://form.jotform.com/53213367055148
  • David JotForm Support
    Replied on June 28, 2017 at 5:38 PM

    I checked your account email history and I see several emails sent recently for the form your referenced.  You can check the same:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Do you have a specific submission as an example we can check or is there a specific address not receiving the notifications?  Let us know what you can and we will look into this further.

  • west.ormutual
    Replied on June 28, 2017 at 8:42 PM

    I'm having the same issue https://form.jotformpro.com/61915227693967

    It started happening around 4pm PST today .  Still not getting any emails.

     

  • Ashwin JotForm Support
    Replied on June 28, 2017 at 11:13 PM

    Hello west.ormutual,

    I have moved your question to a new thread so that we can address it separately. You will be answered in the following thread:  https://www.jotform.com/answers/1186832

    Thank you!