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  • Profile Image

    Extending Deadline for Pending Submissions

    Asked by imccauley on June 28, 2017 at 04:26 PM

    Hi, 

     

    I have a form that I'd like to be available for my users to work on prior to submitting their work. I've enabled users to save their work using a custom url for the form, but I noticed that all pending submissions are "automatically deleted" after 90 days. 

     

    Is there a way for me to extend/control this 90 day window, or restore incomplete submissions back to my users once they've been deleted? 

     

    Please let me know at your earliest convenience. 

     

    Thanks, 

     

    Irene

    Page URL:
    https://form.jotform.com/70816051389156

  • Profile Image
    JotForm Support

    Answered by david on June 28, 2017 at 06:27 PM

    Incomplete submission are submissions that did not have payments completed when the submission was received:

    https://www.jotform.com/help/135-How-to-View-Incomplete-Payments

    These submissions can be completed at any time and placed in with the rest of your submission data. 

    If you are referring to the save and continue feature, the session does expire after 3 months and there is not currently a way to extend it.  If you want to offer a more permanent solution for users to be able to to return to their data and make update, I would recommend using and edit submission link instead:

    https://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date

  • Profile Image

    Answered by imccauley on June 29, 2017 at 08:15 AM

    The information for viewing incomplete payments is useful as a band-aid fix for my problem. I'll try to manually submit the incomplete submissions and send my users an "edit" link for now. 

     

    Please refer this query to your development team, however.  There should be a solution to use the "save and continue" feature rather than the "edit" feature which I anticipate would confuse my users. I'd appreciate it if you would update my on this action when it is reviewed by the development team. 

     

    Thanks, 

     

    Irene

  • Profile Image

    Answered by imccauley on June 29, 2017 at 08:45 AM

    Just tried this out and found that I wasn't able to access a "details" button when viewing incomplete submissions. I believe this is because I don't have/need payments set up on my form, so there isn't a PayPal integration feature catching the details of incomplete submissions. 

     

    I need access to restoring incomplete submissions. How can I enable this in the short term? Do I need to set up a hidden pay feature, even though it's not necessary for my form data, or is there another method for accessing incomplete submissions that I'm missing? 

     

    Please assist ASAP. 

  • Profile Image
    JotForm Support

    Answered by david on June 29, 2017 at 11:10 AM

    Pending submissions are different from incomplete submissions.  Since pending submissions only have a session ID saved, none of the data is actually being saved.  Those submissions are not incomplete, they simply have not been submitted.  We do not keep a record of the data associated with sessions so the details cannot be accessed. 

    If you want to see partial submission data, you would need to allow users to complete partial submissions and edit their submission at a later time. 

  • Profile Image

    Answered by imccauley on June 29, 2017 at 01:27 PM

    The submissions are listed as incomplete submissions... I understand the edit-after-submission feature, but I'm trying to avoid that as my primary save function for users is to access the unfinished form through their custom form URLs and "save" button. 

     

    Could you please clarify that no data is saved on INCOMPLETE SUBMISSIONS, like the one I referenced in my screenshot above? 

     

    Really at a loss as to what to do here. I've already communicated instructions to my users and don't have a ton of time to devote to solving this issue. I don't want users fussing around with their submissions after they've completed the form. I don't understand why there isn't a restore option or some sort of setting to extend the 90 day window. 

  • Profile Image
    JotForm Support

    Answered by david on June 29, 2017 at 02:51 PM

    The incomplete submission you are referring to DO NOT have their data saved on our servers.  Only the session ID is stored and the data can be retrieved using the session ID.  This is meant to be a temporary solution.

    Our developers determined that 3 months is should be enough time for a user to complete an initial submission.  There is not currently a way to extend the session data longer than that.  If you need a more permanent solution, allowing users to submit partial forms and complete them later is all we offer.

    I can submit a feature request to see if our developers can add a feature to extend the session expiration, but it is not likely to be changed.