What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I deleted submisisons but it still says I'm over the limit and need to upgrade.

    Asked by kweencleo on June 28, 2017 at 06:28 PM

    I deleted submisisons but it still says I'm over the limit and need to upgrade.

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    JotForm Support

    Answered by Chriistian on June 28, 2017 at 09:32 PM

    I checked your account (kweencleo) and I noticed that you have a total of 502 submissions in your account that's why you are getting the message in your account that you are over the limit. Please note that Free Account has a total of 500 submission storage limit. 

    To get rid of this limit for the Free Plan, if you want, you can upgrade to the next higher plan which is the Storage Plan. This plan has an unlimited Total Storage limit. You can view it from your MyAccount Billing Page for more info.

    If you have other questions or concerns, please let us know.
    Regards.