Trying to Download uploaded form

  • Profile Image
    Asked on June 29, 2017 at 08:25 AM

    I'm a sub-user and it won't let me download any submission. Have been a sub-user for many years and never had this issue.

  • Profile Image
    Answered on June 29, 2017 at 10:40 AM

    UPDATE: Effective October 2018 the Sub-User feature has been discontinued and is no longer available for creating new sub-users. If you had been using this feature previously, you're grandfathered. 

     If you would like to have additional users added to your account, please check out JotForm Enterprise.

    This warning message pops up, if the main user, the one who owns the form and shared it with you, disabled downloading or viewing submissions from his end. By doing so, all sub users on that form is not allowed to view or download the submission.

    Please check this is with your main user, and ask if they have given you the righter permissions on your form.

    Let me know with your progress on this one.

  • Profile Image
    Answered on June 29, 2017 at 11:43 AM
    Thanks for the quick reply.