What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trying to Download uploaded form

    Asked by michelroy on June 29, 2017 at 08:25 AM

    I'm a sub-user and it won't let me download any submission. Have been a sub-user for many years and never had this issue.

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    Answered by WilliamR on June 29, 2017 at 10:40 AM

    This warning message pops up, if the main user, the one who owns the form and shared it with you, disabled downloading or viewing submissions from his end. By doing so, all sub users on that form is not allowed to view or download the submission.

    Please check this is with your main user, and ask if they have given you the righter permissions on your form.

    Let me know with your progress on this one.

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    Answered by michelroy on June 29, 2017 at 11:43 AM
    Thanks for the quick reply.