What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Looking for a way to collect credit card information that is PCI compliant

    Asked by Leigh  on June 29, 2017 at 08:29 AM

    I am looking for a form that I can create to collect credit card information from my clients. I am a travel agent, and I will not be processing these payments through paypal or stripe. I will actually use the credit card to book my clients trips with whatever vendor they are booking. Disney, Universal, etc.
    So I will not be collecting money directly, I only need a form for my clients to give me this information online.
    Can I use your services and will it be PCI compliant?

    thank you!

  • Profile Image

    Answered by WilliamR on June 29, 2017 at 10:55 AM


    I am afraid creating forms that collect credit card information is not supported with Jotform, as this violates our Terms of Use.

    These details are very sensitive and delicate. Although we have the option to encrypt data, but to avoid any Phishing related issues, we refrain our customers from collecting credit card information using the form they created at us. 

    Let us now if you have any other concerns.