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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I paid the $5.00 but didn't receive my new 100 submission

    Asked by miamiautoparts on June 29, 2017 at 09:42 AM

    Good Morning,

    Why if I paid the $5.00 my submission count didn't go up. The 100 submission was from my previous payment so i'm assuming i should receive another 100 if i pad another $5.00

     

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    JotForm Support

    Answered by Kevin_G on June 29, 2017 at 12:33 PM

    I can see you have purchased the storage plan, please do note that this applies only to the number of submissions you can store on your account, the other limits remain the same like a free accounts. 

    You currently have 1,129 submissions stored on your account, if you would be under a free plan, then you could only have 500 submissions. 

    Hope this helps.