What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I paid the $5.00 but didn't receive my new 100 submission

    Asked by miamiautoparts on June 29, 2017 at 09:42 AM

    Good Morning,

    Why if I paid the $5.00 my submission count didn't go up. The 100 submission was from my previous payment so i'm assuming i should receive another 100 if i pad another $5.00


    Auto Part Export.net
    Departamento de Repuestos
    Whatsapp  305 414-3066
    Que Dios lo Bendiga
    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 29, 2017 at 12:33 PM

    I can see you have purchased the storage plan, please do note that this applies only to the number of submissions you can store on your account, the other limits remain the same like a free accounts. 

    You currently have 1,129 submissions stored on your account, if you would be under a free plan, then you could only have 500 submissions. 

    Hope this helps.