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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why email wizard does not recognize addresses under the "fcl.crs" domain as valid?

    Asked by TGPForms on June 29, 2017 at 10:21 AM

    I need to add the email address tgpsupport@fcl.crs as a recipient email address for a notification on a form, but it says it is an invalid format. In fact, @fcl.crs email addresses are currently not receiving notifications either. I have checked the bounce list, but nothing comes up. 

    Here is a link to another forum thread regarding this -  https://www.jotform.com/answers/1178510-Why-aren-t-we-receiving-confirmation-emails#1

    Thank you

    Page URL:

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    JotForm Support

    Answered by Kevin_G on June 29, 2017 at 01:27 PM

    I have checked your email history and I can see there were some blocked/bounced emails, seems like you were able to add the recipients under the domain "fcl.crs"; however, seems like the email wizard is not recognizing the addresses under your domain now. 

    I will forward this to our second level so our developers can take a look on this issue, we will let you know as soon as we get any update about it. 

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    JotForm Developer

    Answered by ceren on June 30, 2017 at 05:06 AM

    Hello TGPForms,

    We're sorry for the inconveniences. 'crs is added to our allowed TLD list. You can add your email address, 'tgpsupport@fcl.crs' as recipient of notification emails and receive notification emails without any problems.


    If you have any other questions please let us know.

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    Answered by TGPForms on July 03, 2017 at 10:47 AM

    Perfect, thank you!