- TGPFormsAsked on June 29, 2017 at 10:21 AM
I need to add the email address email@example.com as a recipient email address for a notification on a form, but it says it is an invalid format. In fact, @fcl.crs email addresses are currently not receiving notifications either. I have checked the bounce list, but nothing comes up.
Here is a link to another forum thread regarding this - https://www.jotform.com/answers/1178510-Why-aren-t-we-receiving-confirmation-emails#1
Thank youPage URL:
- JotForm SupportKevin_GAnswered on June 29, 2017 at 01:27 PM
I have checked your email history and I can see there were some blocked/bounced emails, seems like you were able to add the recipients under the domain "fcl.crs"; however, seems like the email wizard is not recognizing the addresses under your domain now.
I will forward this to our second level so our developers can take a look on this issue, we will let you know as soon as we get any update about it.
- JotForm DevelopercerenAnswered on June 30, 2017 at 05:06 AM
We're sorry for the inconveniences. 'crs is added to our allowed TLD list. You can add your email address, 'firstname.lastname@example.org' as recipient of notification emails and receive notification emails without any problems.
If you have any other questions please let us know.
- TGPFormsAnswered on July 03, 2017 at 10:47 AM
Perfect, thank you!