Why email wizard does not recognize addresses under the "fcl.crs" domain as valid?

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    Asked on June 29, 2017 at 10:21 AM

    I need to add the email address tgpsupport@fcl.crs as a recipient email address for a notification on a form, but it says it is an invalid format. In fact, @fcl.crs email addresses are currently not receiving notifications either. I have checked the bounce list, but nothing comes up. 

    Here is a link to another forum thread regarding this -  https://www.jotform.com/answers/1178510-Why-aren-t-we-receiving-confirmation-emails#1

    Thank you

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    Answered on June 29, 2017 at 01:27 PM

    I have checked your email history and I can see there were some blocked/bounced emails, seems like you were able to add the recipients under the domain "fcl.crs"; however, seems like the email wizard is not recognizing the addresses under your domain now. 

    I will forward this to our second level so our developers can take a look on this issue, we will let you know as soon as we get any update about it. 

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    Answered on June 30, 2017 at 05:06 AM

    Hello TGPForms,

    We're sorry for the inconveniences. 'crs is added to our allowed TLD list. You can add your email address, 'tgpsupport@fcl.crs' as recipient of notification emails and receive notification emails without any problems.


    If you have any other questions please let us know.

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    Answered on July 03, 2017 at 10:47 AM

    Perfect, thank you!