What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my form disabled?

    Asked by megmwisdom on June 29, 2017 at 10:55 AM

    Customers are not able to submit my form successfully. They are told the form has been disabled. My account tells me I have only used 2 out of the 5 free forms I am allowed, so I do not understand why this is happening to me again (both times I have tried using this service, I have had issues). Please let me know how I can fix this issue promptly.

    Page URL:
    https://form.jotform.us/43524380619153

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    JotForm Support

    Answered by BDAVID on June 29, 2017 at 01:45 PM

    Your form is available to be used. I just did a real submission in order to test it, and it went through. Please let us know if there is a specific browser you are using, or if the form is embedded in a webpage, please share the URL of the page.