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    Bug - Email not hiding unanswered questions

    Asked by blackcreekny on June 29, 2017 at 11:21 AM

    I recently edited 1 of 3 different emails set up, based on conditions in the form.


    The edited email template, set to send only to the OPENED BY field, is not hiding blank answered questions. The remaining email templates I have set up, are hiding the blank questions. This just happened after I formatted the email template.


    Can you please check and see what happened as I would like to format the other emails the same way, with minor adjustments, but cannot have all of these blank fields showing  up in the emails.


    Under ADVANCED - Hide blank fields is activated.

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    JotForm Support

    Answered by BDAVID on June 29, 2017 at 02:03 PM

    The hide empty fields feature only works on default email templates that is generated when you create the notification:

    If you edit it, then it breaks, that is the reason why it is not working in your edited email notification.