My contact from is not sending notification emails as it should be. I need help to figure out why.

  • GraceHouse
    Asked on June 29, 2017 at 11:21 AM

    I need help to figure out why.

    Jotform Thread 1187339 Screenshot
    Page URL: http://www.gracehouseprc.org/
  • John_Benson
    Replied on June 29, 2017 at 2:04 PM

    The email conditions recipients are in our bounce list. That's the reason why you're not getting the notification email. Here are the email recipients landed on our bounce list:

    delanddirector@gracehouseprc.org
    My contact from is not sending notification emails as it should be Screenshot 30

    edgewaterdirector@gracehouseprc.org
    My contact from is not sending notification emails as it should be Screenshot 41

    I have removed the email recipients in our bounce list. Your notification email should work properly now. If the issue persists, please contact your email provider and request them to add JotForm's IP addresses to their whitelist. You can find the domains and JotForm IP addresses on this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    Let us know if you have any questions or need further assistance. Thank you.