What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My contact from is not sending notification emails as it should be. I need help to figure out why.

    Asked by GraceHouse on June 29, 2017 at 11:21 AM

    I need help to figure out why.

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    JotForm Support

    Answered by John_Benson on June 29, 2017 at 02:04 PM

    The email conditions recipients are in our bounce list. That's the reason why you're not getting the notification email. Here are the email recipients landed on our bounce list:



    I have removed the email recipients in our bounce list. Your notification email should work properly now. If the issue persists, please contact your email provider and request them to add JotForm's IP addresses to their whitelist. You can find the domains and JotForm IP addresses on this guide: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses.

    Let us know if you have any questions or need further assistance. Thank you.