I have integration turned on for one of my forms with Constant Contact

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    Asked on August 06, 2012 at 12:56 PM

    How long does it normally take once a submission has taken place to integrate with a Constant Contact? I have it set-up but for some reason it has been hit and miss with new registrations, why?

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    Answered on August 06, 2012 at 04:26 PM

    In order for you to integrate a Jotform with Constant Contact , you have to have a list already setup into your CC account. If you already have done that.  Remove the current integration and re-doit


    Also, let me know if your form redirects to a custom URL Thank you page, if that is the case, remove the custom URL and make another test. Let us know the results so we can further investigate

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    Answered on August 07, 2012 at 02:08 PM

    Yes, we have a re-direct to a custom URL Thank You Page, are you saying we need to remove this custom url and not have a redirect?



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    Answered on August 07, 2012 at 02:37 PM

    No, I just want you to test it without the Custom URL Thank You page, if the issue is not present when no custom URL is setup , there might be a conflict between CC integration and Custom URL Thank You page that definitely  would need to be scalated to our dev team



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    Answered on May 10, 2013 at 10:53 AM

    Hi ceramicarts,

    I investigated the issue so far, there seems no problems on our side. The submissions data correctly submitted to Constant Contact, and they correctly stores the new contact information. The problem is that their GUI implements a serverside cache to improve performance, and any changes through api does not sometimes propogate to GUI.


    Rather than duplicate email problem, maybe your problem is related to cache problem of Constant Contact.


    They also confirm this behaviour on the following link:



    You may try to edit your list by adding/removing a dummy contact to see that your problem is fixed or not.


    Have a nice day!