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    My account got suspended and I need assistance gaining access to it

    Asked by Alexis Truitt  on June 29, 2017 at 12:36 PM



    I need assistance gaining access to my account. I am afraid I don't recall my password and might be remembering my username incorrectly too. Any assistance would be greatly appreciated.





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    JotForm Support

    Answered by AIDAN on June 29, 2017 at 02:34 PM

    Upon examination of your account, I found that it is indeed suspended, because one of the forms you deleted was collecting credit card information.

    Please be aware that this is unacceptable because it's considered a phishing activity, which violates our terms of use. Card number, expiration date, security codes and card holder name are considered critical information. The only services allowed to collect such data are those that are DSS/PCI certified.

    In light of this, it is a must to take any of the following options:

    1. Integrate your form with any of our Payment integrations: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    2. You can take advantage of a feature inside of most of our payment integrations called "Authorization Only" which allows you to collect payments manually at a later time. Here is a more detailed guide on how to do this: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization


    As the form was already deleted, I have purged it from your account and then re-activated it. Your forms should be working properly now.

    Regarding the account access, I have checked your email activity and found that several password reset instructions emails were sent successfully to your email address. Please check the SPAM/JUNK/BULK folders in case they're landing there instead of the inbox.

    I hope this helps. If you need further assistance please let us know. Thank you.