What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form will not show fields in "Preview" mode

    Asked by jose_spoonity on June 29, 2017 at 01:42 PM

    I have added a field to the form but it does not appear in "Preview" mode or when I click the link URL. Not sure why, I have tried deleting and re-adding the fie;d but it doesn't work. It's not hidden, either. 

    Page URL:
    https://form.jotform.ca/71304523070241

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Welvin on June 29, 2017 at 03:22 PM

    The fields are used in a condition. Please check your conditional logic for this. Please note that once the conditional logic is not met, the fields will remain hidden in the form.

    You have a few conditions with missing fields. Please check them and delete if you are not going to save them in the form. 

    https://www.jotform.com/build/71304523070241/settings/conditions

     

  • Profile Image

    Answered by jose_spoonity on June 29, 2017 at 03:55 PM

    Thank you for your response on that issue. However, the field that is not appearing is not part of a conditional statement (the "Full Name" field). It was added and now won't show if I try to access the form, unless I am editing it. 

  • Profile Image
    JotForm Support

    Answered by Welvin on June 29, 2017 at 05:23 PM

    The field is now showing up so I think you have figured it out already.

    Let us know if you still need help with it.