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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I transfer a form over to my account?

    Asked by Marcia Banks on June 29, 2017 at 01:55 PM

    Jose Rose used to have his business with you. He had to close and transferred a lot of clients to me. While I was working for him, I began a psychological evaluation for a client with the following information: 

    BANKSXenya Alparo Rivas as the unigue identifier

    the link that we used was this:



    I finally finished the work and sent the form, thinking that it would go to my new account. It occurs to me that that information went to Josh's old account. I desperately need that information as it is for an asylum case that is under a strict deadline. 

    Can you please send me that information -- the jotform generators -- to marcia@marciabankslmft.com or we risk putting this client's life at risk if I don't get her report done on time. 

    If for some reason, you need Jose Rose's permission, please do email him right away at joshuascottrose@gmail.com, as he was my former boss for whom I worked when I was using that jotform. 

    This is super time sensative. Please feel free to call me or Josh asap if need be. 

    Marcia Banks (I have an account with you now) @ 510-414-7002

    Josh Rose 510-734-7028


    thanks so much!


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    JotForm Support

    Answered by Kevin_G on June 29, 2017 at 04:10 PM

    Unfortunately, we do not provide phone support, but we will be glad to help you through this forum thread. 

    As I can understand, you created the form https://form.jotformpro.com/calema/asylum-form-2017-redirect, but the submissions are being sent to the user "joshuascottrose@gmail.com". 

    Please, do note that the form was created under the account calema (joshuascottrose@gmail.com), if you would like to get access to those submissions then we need to get the permission from the form's owner. 

    I would suggest you to contact the form's owner and ask to open a request on our forum so we can transfer the form over to your account. 

    We will be glad to help moving the form.