What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My donation form is not working

    Asked by adfarrow on June 29, 2017 at 02:19 PM

    I can not get donation form to complete transaction. It worked earlier. I needed to reset api info.


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    JotForm Support

    Answered by Kiran on June 29, 2017 at 04:34 PM

    I have tried submitted your JotForm using a test credit card number. Since it is a test credit card number, it has displayed an error message 'This transaction has been declined' and the form seems to be working fine. Are you receiving any error message while submitting the form? If so, please provide us with the screenshot of the error so that we can take a look and provide you with necessary assistance. Also, please check if the API keys of the Authorize.net are correct in the payment field of the form.