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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal integration problem / Bypass Paypal Redirection Condition

    Asked by deluca on August 06, 2012 at 02:02 PM



    -My customers will buy fast food. Some will go on our website to paypal via Paypal while others will prefer to pay the delivery man. I tried to put a condition to stop paypal if "delivery " is chosen but the problem is that the condition box will not do this type of math.


    -Also, when we receive an email, we receive jotform.com in the message, is this removed with the premium version?


    -Finally, is there a way to send an email(make it as an invoice) to the customer after purcahse of an item? Paypal invoices are not good.


    Please help,


    Thank you,



  • Profile Image
    JotForm Support

    Answered by Mike_T on August 06, 2012 at 06:37 PM

    1. As far as I know, there is no way to bypass redirecting to PayPal if you have some products selected (Payment Total > $0).

    The easiest solution is to use two forms, one for Online PayPal Payment and the second for Delivery & Pick Up payment options.

    You will have to use Purchase Order tool for the second form:

    Alternatively, it is possible to embed another form to your main form, but that may be difficult to use that kind of set up:

    How to Update the Multiple Payment Form

    Also, it is possible to set up PayPal along with other payment options for single product.

    2. You can open your Email Notification, go to Reply-To and Recipient Settings and change Sender Name and/or Reply-to Email:

    3. You can either create a form Autoresponder for your users or try a Freshbooks Integration.

    If you need any further assistance, please let us know.

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    JotForm Support

    Answered by Mike_T on August 06, 2012 at 07:01 PM

    My colleague is also suggest trying mentioned PayPal along with other payment methods option. However, in this case you will need to add some custom product list to your form, since it is not possible to bypass PayPal redirect for multiple products.

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    Answered by deluca on August 07, 2012 at 03:39 AM

    Thanks Mike,


    I will give it a go in the next 30 minutes to see if I can get something done with both your methods.

    This is a very clever piece of software.

    When you look at it, you could actually program a full website using only jotform.


    Thank you,



  • Profile Image

    Answered by deluca on August 07, 2012 at 03:59 AM



    I have tried to add the second "purchase order" form without luck, your software says "You cannot add more than one payment tool" .

    Now if I understand you properly. yuou are telling me that I should keep this paypal forms(which calculates multiple products and shows the total in Euro) and add a second form into the same page.

    Then I should add a logic to the "Delivery......" tick box.

    My questions are:

    I need to be able to choose a quantity for each, have a picture and also have the total calculated at the bottom. Sometime the user may choose 1-2-3-4 or more products. I need the same logic for both the paypal and non paypal form. Is it possible?



    Thank you,




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    Answered by fxr on August 07, 2012 at 06:59 AM

    A solution to this problem has been provided here: http://www.jotform.com/answers/118921-How-to-jump-from-Form-1-To-Form-2-with-conditions

    You need to create two different forms to give your users an option of two different payment methods.