What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Hacked Account, Suspicious Emails

    Asked by jessicaschley on June 29, 2017 at 02:49 PM

    Hi, I need this account to be deleted, as I no longer use it, and was recently sent emails from your company asking me to verify whether I had changed my password, which I had not, and when I followed the directions to contact you, I got strange phishing responses asking me if my name was JAN. 

     

    Please contact me immediately. 

     

    Jessica

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    JotForm Support Manager

    Answered by Jeanette on June 29, 2017 at 04:37 PM

    Yes, there was a scammer of group of scammers doing phishing by impersonating our email address and using other servers, so they were definitely not coming from our servers. I have deleted your account as requested here.

    If you have further concerns let us know.