What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My payments for recent invoices aren't going through. I think bank account info changed. Where do I update that? I use Stripe.

    Asked by jilljohnsonmann on June 29, 2017 at 03:43 PM
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    JotForm Support

    Answered by BDAVID on June 29, 2017 at 05:20 PM

    Your JotForm account username "jilljohnsonmann" is on a free plan. I guess you are referring to a payment form created in your account, correct? 

    What is the form in which you are not receiving email notifications for? Have you checked your spam folder? 

    If you need to update the recipient email address of your notification, please check this guide: https://www.jotform.com/help/41-How-to-Find-and-Change-the-Email-Address-Used-for-Notification-Email 

    Let us know if you need more help.

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    Answered by jilljohnsonmann on June 30, 2017 at 12:47 AM

    I'm referring to several invoices, created in Jotform, that I sent out to clients. The clients received them and appeared to have paid them, but the money is not coming through to our bank account. One payment email came back looking odd, justing showing the signature, not the amount. 


    Would it be our bank acct info associated with Stripe that is the problem? Where would I update that?

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    JotForm Support

    Answered by Rose on June 30, 2017 at 03:49 AM

    I assume you are referring a payment form on your account as my colleague said. On the other hand, I'm not able to find which form you are referring exactly.  Could you please send us the form URL or form ID to allow us to investigate your problem further?

    Waiting for your return.