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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Refund has not been received for suspended account

    Asked by john thompson  on June 29, 2017 at 04:52 PM

    Due to card errors my account was downgraded and a refund was initiated which still has not gone through. kindly respond 

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    JotForm Support

    Answered by jonathan on June 29, 2017 at 06:18 PM

    I reviewed your account/username  jtbaseconstruction  and I found that it was a scam and phishing account. We have suspended already due to violation to our Terms of Use.

    Your account was not downgraded due to card errors on your part since you were able to upgrade to paid subscription. It was downgraded because we have suspended the account.

    According to our records we have completed the refund of the cancelled payment already.