What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I do not want to hide the blank fields in a PDF email attachment.

    Asked by consumerscoverage on June 29, 2017 at 05:53 PM

    Despite the setting set to NOT hide blank fields, when an autoresponder sends a a pdf attachment, it still hides the blank fields.  This is not a desired behavior.

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    JotForm Support

    Answered by jonathan on June 29, 2017 at 07:23 PM

    Can you please tell us which of your form it is that have the issue.

    I checked the last form you used but I see that the Autoresponder was not using PDF attachment

    and the option Auto Hide Empty field is still enabled in submissions view panel.

    We will wait for your response.



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    Answered by consumerscoverage on June 29, 2017 at 07:50 PM

    It was in the NYC Laudromat form and it was the email sender that was labeled FAX. 

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    JotForm Support

    Answered by BDAVID on June 29, 2017 at 09:58 PM

    It appears like there is no form named as "NYC Laudromat":

    Can you share the link to the form? Also, please disable the hide empty fields option from the "Submissions page" by unchecking it: https://www.jotform.com/help/269-How-to-View-Form-Submissions