I do not want to hide the blank fields in a PDF email attachment.

  • Profile Image
    Asked on June 29, 2017 at 05:53 PM

    Despite the setting set to NOT hide blank fields, when an autoresponder sends a a pdf attachment, it still hides the blank fields.  This is not a desired behavior.

  • Profile Image
    Answered on June 29, 2017 at 07:23 PM

    Can you please tell us which of your form it is that have the issue.

    I checked the last form you used but I see that the Autoresponder was not using PDF attachment

    and the option Auto Hide Empty field is still enabled in submissions view panel.

    We will wait for your response.



  • Profile Image
    Answered on June 29, 2017 at 07:50 PM

    It was in the NYC Laudromat form and it was the email sender that was labeled FAX. 

  • Profile Image
    Answered on June 29, 2017 at 09:58 PM

    It appears like there is no form named as "NYC Laudromat":

    Can you share the link to the form? Also, please disable the hide empty fields option from the "Submissions page" by unchecking it: https://www.jotform.com/help/269-How-to-View-Form-Submissions