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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why are we not receiving email notifications?

    Asked by Ginny on June 29, 2017 at 08:23 PM
    Also we using an online registration form for our racing events. They used to get a notification when they would submit it online from our website. They no longer get notification.
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    JotForm Support

    Answered by Kevin_G on June 29, 2017 at 08:31 PM

    I have checked the email history for your recipient and I can see all emails are being sent without any problem, you could also check your email history by following this guide: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    I would also suggest you to follow this guide in order know why emails may not be sending: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    You may also try whitelisting our IP addresses so you avoid emails being blocked: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    Hope this helps.