Email notification not working

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    zhusha
    Asked on June 30, 2017 at 06:14 AM

    Hello, I embedded a Jotform in my website few years ago, and for sometime it worked successfully. But from february till now the notifications don't arrive. Anyway I still can see new submission inside my Jotform account.

    I haven't modified anything in this time, so I don't understand what went wrong.

    Thank you.

    Antonino

  • Profile Image
    Sven
    Answered on June 30, 2017 at 08:45 AM

    I have checked your account, and I can see that emails are being successfully sent to your email. Since you can't see them in your inbox, can you please check your spam/junk folder as sometimes emails might be filtered there.

  • Profile Image
    zhusha
    Answered on June 30, 2017 at 09:26 AM

    Ok, thanks, the most recent were in my spam folder. 

    Now, please, could you remove my email address from your public answer?

     

    Thank You,

    Antonino

  • Profile Image
    Mike
    Answered on June 30, 2017 at 11:43 AM

    Your email address has been removed from the answer.

    Please let us know if you need any further assistance. We would love to help.