What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notification not working

    Asked by zhusha on June 30, 2017 at 06:14 AM

    Hello, I embedded a Jotform in my website few years ago, and for sometime it worked successfully. But from february till now the notifications don't arrive. Anyway I still can see new submission inside my Jotform account.

    I haven't modified anything in this time, so I don't understand what went wrong.

    Thank you.


    Page URL:

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    Answered by Sven on June 30, 2017 at 08:45 AM

    I have checked your account, and I can see that emails are being successfully sent to your email. Since you can't see them in your inbox, can you please check your spam/junk folder as sometimes emails might be filtered there.

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    Answered by zhusha on June 30, 2017 at 09:26 AM

    Ok, thanks, the most recent were in my spam folder. 

    Now, please, could you remove my email address from your public answer?


    Thank You,


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    JotForm Support

    Answered by Mike on June 30, 2017 at 11:43 AM

    Your email address has been removed from the answer.

    Please let us know if you need any further assistance. We would love to help.