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  • Profile Image

    Why uploaded videos are compressed to 360p?

    Asked by Passionio on June 30, 2017 at 10:53 AM

    Hi there,

     

    Looking into options for creating a form which allows users to record and upload videos using the "upload" function - however we notice that when recording a video directly into the upload form compresses the video to 360p. Is there any option to ensure that videos aren't compressed?

     

    Let me know as soon as you can.

     

    Many thanks,

     

     

    Rob

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    JotForm Support

    Answered by Kevin_G on June 30, 2017 at 12:58 PM

    Did you use any widget? 

    I have just tested using the basic file upload field and it seems to work on my end, I used the camera to record a video directly and it does not seem compressed when it was uploaded. 

    You can see it on this link.

    Could you please try cloning my testing form and upload some videos on your end? 

    Here is the link: https://form.jotform.com/53068447185967 

    This guide will help you cloning it: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL 

    Also, do note that the widgets and fields will work the same for everyone. Please, test with the form I provided and let us know if the same happens.