What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I got a message from Jotform that my IP address was part of a suspected phishing hack. How do I clear this up?

    Asked by TheIIC on June 30, 2017 at 11:34 AM

    I received emails and pdf forms through jotforms before and after the message was received. Two of my customers submitted payments and I got an error message saying my IP address was suspected of being part of a phishing attempt. What is going on? How can I address this? All my data and payments came, so that is good, but the idea of being phished puts my business model at risk. How can I clear this up?

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    JotForm Support

    Answered by BDAVID on June 30, 2017 at 01:13 PM

    I checked your account, and it does not have any blocked status, and your forms are available to be used. I have also submitted your form, and it went through just fine:

    Let us know if you need more help, we will be glad to assist you.