What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Request to reactivate suspended account.

    Asked by Cyndi Olin on June 30, 2017 at 12:32 PM

    Hello, I have been locked out of my account and I now realize why. It's because I was trying to create a Credit Card authorization form. I have now found another solution where I don't need to create that form and just want to delete it and be able to get back into the account. 

     

    Can you please fix it and reactivate my account?

     

    Cyndi

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    JotForm Support

    Answered by Mike_G on June 30, 2017 at 12:44 PM

    We are glad to know that you have found an alternative for the credit card authorization form in your account. As you have requested, I have deleted (purged) the form that caused your account to be placed in automatic suspension. Your account is now reactivated. If you have other questions or concerns, please do not hesitate to contact us again anytime.