What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can I access my submissions if I downgrade my account?

    Asked by ronit_parekh on June 30, 2017 at 01:50 PM

    What if I cancel my subscription after collecting the data that includes the attachments and form data.

    Am I still able to access the attachments after my subscription ends?

  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 30, 2017 at 02:54 PM

    Yes, you are still able to access your data, but take into account that the storage limit will be applied since you will downgrade to free, you will be able to download your data as the oldest submissions will be deleted from your account, you are able to store 500 only while using the free plan; however, your submissions will be restored if you upgrade.

    This guide will help you downloading your data: https://www.jotform.com/help/374-How-to-export-all-of-your-data-at-once 

    Hope this helps. 

  • Profile Image

    Answered by ronit_parekh on June 30, 2017 at 03:32 PM

    You said oldest submissions will be deleted but if I upgrade again can I access those submissions?

    So basically they are not deleted but are hidden/locked until I upgrade again, right?

  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 30, 2017 at 04:38 PM

    Yes, if you upgrade you will recover your submissions again. If you would like to keep your submissions on your JotForm account available, then you may purchase the Storage plan, you should find it on our pricing page once you receive the alert about the storage limit passed.