What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Does cancelling paid plan remove the data we've collected?

    Asked by 2MMarketing on June 30, 2017 at 02:00 PM

    We ran a contest over the month of June, but today the contest has ended and we not longer are accepting entries with the form. Because of this, we no longer need a paid plan, but need to know if stopping a paid plan will delete the data we've collected?

    Page URL:
    http://2mmarketingwi.com/2017-mke-music-contest.html

  • Profile Image
    JotForm Support

    Answered by Mike_G on June 30, 2017 at 03:28 PM

    Upon checking your account, I see that the only form on your account has a total of 19 submissions which is fine when you switch to the Starter plan since it can store up to 500 submissions.

    However, the form on your account has already accumulated a total of 124.37 MB for the uploaded files and for Starter plans the maximum limit is just 100 MB.

    Going over the Upload Space limit will place your account in OVERLIMIT status after you received a warning in the email address associated with your account. In this state, you will still be able to access your account and the submissions in your form, but the form will remain disabled (not accessible) until you upgrade your account again or you free up some upload space.

    To free some upload space you need to delete the submission that has an uploaded file.

    How-to-Delete-Form-Submission-Data

    We always advise our users that before they decide to delete the submissions in their form they have the option to download the submissions first.

    How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    There is also an option to download the submission files.

    How-to-Download-the-Submission-Files

    To answer your question, downgrading your account will not result in deletion of the submission data in your account.

    If you have other questions, please feel free to contact us again anytime.