What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form not found

    Asked by Cecebe on June 30, 2017 at 02:20 PM

    I'm on a free plan, as I'm testing the functionality of my forms (we will upgrade next week). I've published/enabled ll four and deleted all older forms, etc., but my forms still show as "form not found" when I try to view form or follow the "published" link. I need these working yesterday--what is the issue?!

    Page URL:
    https://form.jotform.com/71796904647269

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    JotForm Support

    Answered by John_Benson on June 30, 2017 at 03:41 PM

    Your account is suspended. That's the reason why your forms are not working. Upon checking your forms, I didn't see any fields that violate our terms of use

    I have now activated your account back in good status. You can now manage and use your forms properly. 

    I hope that helps.