What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have not received email to reset the password. Please help

    Asked by LaToya on June 30, 2017 at 02:57 PM
    I can not receive an email to reset my password. Help
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    JotForm Support

    Answered by Kiran on June 30, 2017 at 03:09 PM

    I have checked the email history log and see that the password reset email was sent without any issue from our end.

    Please check if the email was landed in the spam/junk folder. Let us know if the email not in the spam folder also so that we can take a look again.