What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I was able to scan documents and email it to myself. Looks like I can't do it any longer. Can you help?

    Asked by LILLY  on June 30, 2017 at 02:58 PM
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    JotForm Support

    Answered by Jan on June 30, 2017 at 04:18 PM

    Unfortunately, I wasn't able to locate any JotForm account related to the email address you provided. 

    It seems that you are referring to a Printer/Scanner function where you can place a document on the device and scan it. After that, there's an option to Send it to Email or save it to the computer.

    JotForm is a web application where you can create custom online forms. You may need to contact the Printer manufacturer.

    You can create a form that has a file upload functionality. Here's a guide: https://www.jotform.com/help/332-How-to-Create-File-Upload-Forms.

    If you are referring to a different issue, let us know so that we can further assist you. Thank you.