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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Fields disappear in the notification

    Asked by Kabilayv on June 30, 2017 at 03:47 PM

    After updating my form with Paypal payment field, not getting it on the form when emailed or when previewed.

    HELP!! Please...

    Page URL:

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    JotForm Support

    Answered by Kiran on June 30, 2017 at 05:12 PM

    I am not sure if I understand your query correctly. Do you mean to say that the email notification is not including the newly added PayPal field information? As I check the email notification, it is having the PayPal field included in it. However, I notice that the PayPal field is not a required field on the form. If the form is submitted without filling this field, it will not be included in the email. Please try submitting the form by making a test payment and see if that appears in the notification.

    If the issue still persists, you may try creating a new notification on the form so that all the fields on the form will be included in the email by default.

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    Answered by Kabilayv on June 30, 2017 at 06:43 PM
    Thank you. It now has everything appearing :) - curious?
    Sent from my iPhone
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    JotForm Support

    Answered by liyam on June 30, 2017 at 07:30 PM

    Thank you for keeping us posted, Kabilayv. It may have been that the field was not filled up and for that reason that it did not appear. We're glad that this has been sorted out.

    Feel free to get back to us if you see other problems or if you have other concerns.