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    Conditional autoresponder is not working

    Asked by cordovacouncil on June 30, 2017 at 04:16 PM

    I do not receive a notification when I register to pay by check. I've used this condition on other forms and cannot figure out why this is not working.

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    JotForm Support

    Answered by Kiran on June 30, 2017 at 05:49 PM

    I have checked the conditions and see that they are set correctly. As I cloned the form, I am able to receive the email normally when the check is selected. Could you try adding a new notification to the form and try changing one of the conditions with the email to the notification to check if that works?

    Please check and let us know if the issue still persists. We will be happy to assist. 

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    JotForm Support

    Answered by Welvin on June 30, 2017 at 10:22 PM

    The form has been taken down. I cannot view it. Can you please correct the link? I cannot access this form: https://form.jotformpro.com/cordovacouncil/card-tournament-registration-2017-s

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    Answered by cordovacouncil on July 02, 2017 at 01:41 PM

    Please check this form: https://form.jotformpro.com/71807460784968

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    JotForm Support

    Answered by Kiran on July 02, 2017 at 03:35 PM

    I have tried cloning the form and was able to replicate the issue at my end. As I tested the conditional emails on a separate form, they worked normally. After investigating the issue on your form further, I see that it was being caused by the field 'Preferred Payment'. As I tried testing the condition with a different field on the form, the emails were sent without any issue. I have tried editing the options in the radio field (removing and entering the same options) and set the conditions again which worked fine. 

    I have made the same changes on your form as well and the conditions are working now normally. As I tested it, I have received the email based on the condition.

    Please check now and let us know if you need any further assistance. We will be happy to assist.