What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why one submission was not sent via email?

    Asked by bperreault on June 30, 2017 at 04:33 PM

    Hello, I have created a time off request form for our company through Jotform.  Completed submissions from all of our employees have been received, with the exception of one employee.  I know he has successfully completed the request because 1) it shows up in the submissions report, and 2) he receives a confirmation e-mail.  I have the form setup to send all submissions to me, but for whatever reason I am not receiving the requests from this employee.  I have also checked my spam and trash folders but they are not there.  Please advise on what could be the source of this issue.

    Thank you,

    Brian Perreault

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 30, 2017 at 05:54 PM

    I have checked your account email history and I can see there are some blocked emails, but they seem to be only for testing purposes. 

    All the emails to valid addresses were successful sent, may we have the submission ID or the submitter's email address for that one that you did not receive via email? 

    We  will be glad to further inspect on our end. 


  • Profile Image

    Answered by bperreault on June 30, 2017 at 06:43 PM
    Thanks for the quick response. I think I figured it out on my end and we
    should be good.
    Best regards,
    Brian Perreault
    Chief Operating Officer

    *576 S. Route 59Naperville, IL 60540630.898.2850 Technology Design
    Center630.281.5310 Direct630.514.1583 Cell*

  • Profile Image
    JotForm Support

    Answered by Kevin_G on June 30, 2017 at 07:03 PM

    Glad to know you were able to resolve it. 

    If there is anything that we can assist you with, please let us know, we will be glad to help you.