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    My form does not complete. It doesn't show the "thank you" screen and the e-mail is never sent

    Asked by jimray on June 30, 2017 at 04:36 PM

    My "Request an Account" form does not complete. You fill everything out and then when you click to submit the "thank you" image doesn't show up. And the e-mail is never sent as designed. 

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    JotForm Support

    Answered by Mike_G on June 30, 2017 at 06:25 PM

    We would like to apologize for any inconvenience. I was able to reproduce the issue you're having with the thank-you page on a clone version of your form. To fix that issue, I suggest you try to make changes to the default thank-you page and save the form. After doing that, you can revert the changes you made by editing the thank-you page again. Please test the form after.

    With regards to the issue of not receiving an email notification after a successful form submission. I found out that the email address set as a recipient of the notifier in your form is on our bounce list.

    Result: salesdesk@iccbpi.com is IN the bounce list

    Reason(s) : X-Postfix; unable to look up host

    I have removed the email address from the list and you should start receiving emails again to that email address when your form is successfully submitted.

    To prevent this from happening again in the future, I would suggest you check the information in this guide: How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    If you have further questions regarding this, please feel free to contact us again anytime.