We are receiving a notification that our form has reached its quota but it has not?

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    Asked on June 30, 2017 at 05:04 PM

    We have only had 96 submissions. Our current plan supposedly allows for 500. 

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    Answered on June 30, 2017 at 06:21 PM

    I checked your account "IREXOperations" and you're now under the Bronze subscription plan. For the Free account, the submission limit is only 100 and the Total Submission Storage is 500. For more information regarding on Account Usage, please check this link: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    Also, the monthly limits (form views and submissions) always reset back to 0 every first day of the month.

    Hope that helps. Please contact us again if you need assistance.