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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Receiving multiple copies of form submissions

    Asked by terrimillerphotos on June 30, 2017 at 06:07 PM

    Hello!

    This past week I've started to receive multiple copies of form submissions over the span of several days: they are delivered immediately after being sent by the customer, but then I receive the same form again a day or two later.

    Is this an issue on my end, or yours?

    .... And now that I look at the form on the website in order to get the URL, I see that the formatting has gone wacky too. Embedding on this website can be a bit tricky: how shall I proceed?

    Thank you for your help,

     

    Terri Miller

    Page URL:
    http://terrimillerphotos.zenfolio.com/contact-terri-2017

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    JotForm Support

    Answered by Mike on June 30, 2017 at 06:49 PM

    Thank you for contacting us.

    The duplicate may be submitted when the Thank You page is refreshed.

    The workaround that you can try is to redirect user to some Thank You Page on your website.

    If you need to fix some formatting issue, I would like to suggest opening a separate thread. We will be happy to help.