Receiving multiple copies of form submissions

  • terrimillerphotos
    Asked on June 30, 2017 at 6:07 PM

    Hello!

    This past week I've started to receive multiple copies of form submissions over the span of several days: they are delivered immediately after being sent by the customer, but then I receive the same form again a day or two later.

    Is this an issue on my end, or yours?

    .... And now that I look at the form on the website in order to get the URL, I see that the formatting has gone wacky too. Embedding on this website can be a bit tricky: how shall I proceed?

    Thank you for your help,

     

    Terri Miller

  • Mike
    Replied on June 30, 2017 at 6:49 PM

    Thank you for contacting us.

    The duplicate may be submitted when the Thank You page is refreshed.

    Receiving multiple copies of form submissions Image 1 Screenshot 30

    The workaround that you can try is to redirect user to some Thank You Page on your website.

    Receiving multiple copies of form submissions Image 2 Screenshot 41

    If you need to fix some formatting issue, I would like to suggest opening a separate thread. We will be happy to help.