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    Not able to send password reset request using my email

    Asked by Ed Ezzeldin  on June 30, 2017 at 06:57 PM

    Please see attached

    Screenshot
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    JotForm Support

    Answered by jonathan on June 30, 2017 at 09:42 PM

    As mentioned in the error message, there is no existing JotForm account that uses the email info@jumbojungle.net

    From what I have checked, the username that uses this email is eezzeldin 

    But the account email is different.

    You may login to your account using the username at https://www.jotform.com/login

    Let us know if you need further assistance.