What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am having problems logging in my account

    Asked by Hannah  on June 30, 2017 at 09:56 PM

    Hi I'm having problems logging in my account. I reset the password and it is still showing "Login failed - AUTOSUSPENDED". Please respond.

  • Profile Image
    JotForm Support

    Answered by Welvin on June 30, 2017 at 11:30 PM

    I have just reactivated your account. It's the China Study Abroad - Pre-Departure Meeting form that's causing the auto suspension. The terms "wechat", "user account" triggers our phishing filter to flagged the form. Obviously, the form is fine, it's not asking for a password.