I am having problems logging in my account

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    Hannah 
    Asked on June 30, 2017 at 09:56 PM

    Hi I'm having problems logging in my account. I reset the password and it is still showing "Login failed - AUTOSUSPENDED". Please respond.

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    Welvin
    Answered on June 30, 2017 at 11:30 PM

    I have just reactivated your account. It's the China Study Abroad - Pre-Departure Meeting form that's causing the auto suspension. The terms "wechat", "user account" triggers our phishing filter to flagged the form. Obviously, the form is fine, it's not asking for a password.