What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    "Invalid PayPal account used" error appears when form is submitted.

    Asked by edenjhail on July 01, 2017 at 03:55 AM

    hi everytime my customer fill up the form there is a pop message says ivalid paypal  what does it mean

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    JotForm Support

    Answered by Mike_G on July 01, 2017 at 05:31 AM

    The error message appears if the PayPal Integration setup in your form lacks the PayPal Account.

    Please enter your PayPal account email address, save it, and test your form after.


    If, in any case, after you saved the integration with your PayPal account and you're still having the same issue, please let us know.